Frequently asked questions

Orders are usually dispatched within 24 business hours. Cairo and Giza typically arrive in 1–3 business days, other governorates in 2–5. You will receive the order reference beginning with DS to follow up.

Visa, Mastercard, Meeza, PayPal, Fawry, InstaPay, mobile wallets and direct bank transfers. Card data is entered on the payment provider's secure gateway, never stored by DeSinaHub.

Eligible items can be returned within 14 days of delivery in original, unused condition with all packaging. Personal use items, activated software and final-sale clearance pieces are excluded.

Yes. We source through authorised channels. Warranty length and coverage are shown on each product page and on your invoice; keep the invoice for any claim.

Use the Orders & tracking page in the footer or account menu and enter your DS order reference. For cross-device orders, message support on WhatsApp with the same reference.

Delivery is free on all orders placed through desinahub.com. Any exceptional furniture or heavy-item delivery will be quoted and confirmed before dispatch.

Every payment is completed on the chosen provider's gateway over an encrypted connection. DeSinaHub receives confirmation through verified webhooks and never stores card credentials.

Yes. Our industrial desk handles bulk technology, branded merchandise, packaging and procurement. Contact sales@desinahub.com with quantities and timelines.